Shipping policy

 

Thank you for shopping with DentaRay. Here's everything you need to know about how and when your order will arrive.

 

Order Confirmation

As soon as you place your order, you'll receive a confirmation email letting you know we've received it. Our team then checks that your item is in stock and ready to ship. If anything is unavailable or backordered, we'll reach out to you directly by email before your order is processed further.

 

Order Processing

All orders are processed within 1 to 3 business days after your order is placed. You'll receive a second email with tracking details as soon as your order ships from our warehouse.

 

Shipping Times & Delays

Once your order has shipped, estimated delivery is 5 to 10 business days, depending on your location. Delivery times are estimates and may occasionally be affected by customs, postal delays, or other factors outside our control. Once you receive your tracking number, refer to it for the most up-to-date information on your delivery. If your order hasn't arrived within the estimated window, contact us at support@dentaray.com and we'll look into it for you.

 

Shipping Cost

We offer free shipping on all orders.

 

Tracking Your Order

Every order is shipped with tracking. Once your order ships, you'll receive a tracking number by email so you can follow your package every step of the way. If you haven't received tracking information within 6 business days of ordering, reach out to us and we'll check on it right away.

 

Damages

Please inspect your order as soon as it arrives. If you notice any damage to the packaging or product, take a few photos and send them to support@dentaray.com so we can make it right.

 

Wrong or Incomplete Address

Please make sure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us as soon as possible and we'll do our best to correct it before your order ships.

 

Cancellations & Refunds

If your order hasn't shipped yet, contact us as soon as possible and we'll do our best to cancel it before it leaves our warehouse. If your order has already shipped, standard return shipping costs will apply. Refunds are issued to the original payment method used at checkout. For full details, see our Refund Policy.

 

Questions?

If you have any questions about your order or our shipping policy, please reach out to us at support@dentaray.com and we'll get back to you as soon as we can.